It's easy for you or your customer to return an item for a refund or an exchange. Find out about our Sisterhood Returns & Exchanges Policy here. See below for guidance on how you or your customer can return their purchase:

1. Complete the Returns Form you received with your order and choose a reason for your return. If you no longer have your returns form, download a new one below.
2. Package up your items (labels, tags and seals intact) with the returns form in the bag or box your order came in, a returns bag, or a suitable alternative.
3. Click here to download and print a Royal Mail prepaid returns label, using the address below:​
   Returns​
   AS Ltd
   Gold Group House
   Godstone Road
   Whyteleafe​
   CR3 OGG
   If you don't have a printer at home, don't worry - you'll receive a QR code by email. All you need to do is scan this at your post office who will print the label for you.
4. Drop your parcel off at your local post office or arrange a collection. Don't forget to ask for proof of postage, just in case your return goes missing on its way back to us.​

To track a return, click here.

Please note that if your returns form is incomplete or you provide incorrect information, this may result in your return being delayed.

Please note - If you placed an order a customer on their behalf via your webshop, any refunds will be credited back via the original payment method. You will need to correspond with your customer directly to arrange their reimbursement.