You are provided with the tracking details once your order has been dispatched. You're able to track the delivery of the order yourself via Royal Mail's website, using the tracking number provided in the 'Your Order has been Processed' email.

Please make sure you provide your or your customer’s email and mobile number when placing your order so that you can receive tracking information by text or email from Royal Mail once it's been dispatched.

If your order hasn't arrived within the delivery timeframe below, please contact our customer services team here.

If your customer's order hasn't arrived within the delivery timeframes below, they can contact customer services via their dedicated Customer Helpcentre.

*Orders placed via the Party Portal

Please note, working days excludes weekends and bank holidays.