Damaged and faulty items can be returned to us if they were purchased within:
- Lingerie, nightwear, and fancy dress - 3 months
- Toys - 12 months
- Gift sets, novelty items and accessories - 3 months
Please send your damaged or faulty items back to us to our freepost address using the label in the Returns Form provided with your order. If you've lost your returns form, download a new one below.
Returns for faulty and damaged items will only be accepted if the Returns Form is completed correctly and included with your return. See our Returns & Exchanges Policy for more information.