To live chat with our Customer Services team, look out for the pink chat button at the bottom of your Help centre. When our advisors are active, you'll see the button looks like this:

To open a chat with one of our advisors, click on the live chat bubble; someone will be with you as soon as an advisor becomes available. 

Live Chat is available Monday-Friday 8am-8pm, Saturday 9am-6pm, Sundays & bank holidays 10am-5pm.

Outside of these hours, the chat button will be replaced by a contact form - just fill it in the form and we'll get back to you in 4 working days.