Returning your customer's items to us by post

It's easy to return your customers' item(s) for a refund or an exchange. Find out about our Sisterhood Returns & Exchanges Policy here.

1. Complete a Returns Form in full and choose a reason for your customer's return. You can download a returns form below.
2. Package up your customer's item(s) (labels, tags and seals intact) with the returns form in a returns bag or box (you can purchase returns bags from your party portal).
3. Click here to download and print a Royal Mail prepaid returns label, using the address below:​
   Returns​
   AS Ltd
   Gold Group House
   Godstone Road
   Whyteleafe​
   CR3 OGG
   If you don't have a printer at home, don't worry - you'll receive a QR code by email. All you need to do is scan this at your post office who will print the label for you.
4. Drop the parcel off at your local post office or arrange a collection. Don't forget to ask for proof of postage, just in case your customer's return goes missing on its way back to us.​

To track your return, click here.

Customers returning items for a refund

If your customer has asked for a refund, a credit equal to the value of the item will be placed back onto your portal. If your customer :

• paid you directly by cash, bank transfer or PayPal, you'll need to arrange the refund directly with your customer.
• paid using Adelante Go2Pay, please contact Customer Services, who will arrange for the funds to be refunded back to your customer.

Please note, if the correct process isn't followed, this may result in your return being rejected.