You can currently return an item within 28 days of receipt for a refund or an exchange. Items returned must be unworn and unused, with original packaging, tags, labels, and hygiene seals in place.

There are a few things we can’t exchange or refund:

• All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
• Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
• Hosiery which has been used and where the seal is broken
• Face coverings, due to hygiene reasons.

Please note, we only accept like-for-like exchanges. Items can be exchanged for a different colour or size (subject to availability), but we’re sorry that you can’t choose a different item altogether.

If your items are damaged or faulty, click here.

Independent Brand Ambassador Returns

Independent Brand Ambassador returns will only be accepted if the Returns Form is completed correctly and included with your return. If you've lost your returns form, download and print off a new one below.

Failure to include or correctly complete the form may result in the return being rejected and sent back to you.

Individual kit items cannot be returned or exchanged.

Customer Returns

Customer returns for a refund or an exchange will only be accepted if the Returns Form is included with the returned product, and completed by the IBA.

Any returns from Sisterhood Customers received at Gold Group House requesting a refund will be credited your account and you'll be sent a notification from Customer Services. You will need to liaise with your Customer directly to issue the refund.

Returning to an Ann Summers store

You can return your item(s) to any of our stores for an exchange only.

Please remember to bring with you your proof of purchase (like a receipt, delivery note or screenshot of your order confirmation email), and your original payment method. We're sorry, but we can't accept bank statements or online banking screenshots as proof of purchase.

Remember, you can only exchange your items in store. If you'd prefer a refund, you'll need to send your items back to our warehouse by post.