When you sponsor someone to become a Independent Brand Ambassador, the information they supply is used to verify their identity against public record data.
| It's important that you are ensure the information they provide is as accurate as possible when registering to be an Independent Brand Ambassador. If their application does not pass our identity checks, they will not be able to apply again with the same email address. |
Follow the guide below on how to complete a registration with information that is as accurate as possible.
Date of Birth
When you entering DOB, you will need to type the correct year in to the highlighted cell. You will then need to scroll through the months in order to select the correct date.
If the correct date of birth for an individual is not entered, our Identification checks will be unable to verify identity and class this as an automatic fail.
Please note - When filling in date of birth, the registration form will automatically preset to the current date.
Address
To ensure a greater level of accuracy when submitting an application, please check that they are entering the address of their permanent residence and that it matches the information held by Royal Mail. You can check this via the Royal Mail Postcode Finder. This will ensure a greater chance of passing security checks, as an applicants address is more likely to match what is held of public record data. Please note, public buildings or private business addresses cannot be verified and will result in an automatic fail.
(Town name is not consistent)
Spelling
Please ensure that all information provided is spelt correctly and no abbreviations or nicknames are used, for example:
- 'Bez Smith' instead of 'Betty Smith'
- 'Hants' instead of 'Hampshire'
- 'Castle Dr' instead of 'Castle Drive'
When asked for additional documentation, such as driving license and passport numbers, please ensure all digits are typed correctly and all fields are included. For example, if you're driving license includes a middle name, do not leave this out when prompted to enter it.
Bank Account
Please ensure that the correct details are entered in to each field. An account number is typically 8 digits long and a sort code is 6 digits.
Please ensure the 'Name of Account' entered matches the full name on your card, i.e 'Mrs Natalie West'
Additional documentation
If our system is unable to verify your sponsor's identity against the information they have provided within the required parameters set by Ann Summers, they may be asked for additional documentation to verify their identity. In this event, The Sister App registration will automatically ask them to provide either:
- Passport number
- Driving License Number
Pending these additional identity checks, your sponsor may receive an email from the Sisterhood team notifying you them that their details are under review and that they'll receive an update within the next two working days.
Please do not contact our team to query the status of an application.
Upon successful authentication of these documents, your sponsor's application will be accepted and they'll be progressed to the next stage of the registration process: Purchasing a Starter kit. They will receive an email prompting them to purchase their starter kit and complete their registration as a Sisterhood Ambassador.
They can also complete the registration and purchase their kit by logging back in to the Sister App.
Should our team be unable to successfully verify their identity using the details they have provided, their your application will be denied. Click here for more information if your identification has failed and your registration has been unsuccessful.