Here's a guide on where to go for help and support if you have an issue or query.
| Remember - If you have a query always check the FAQs first. If you can’t find the answer in your FAQ’s, then please direct your query to your Upline before contacting any of our Sisterhood support teams. |
Customer Services
Our Customer service team operate Monday to Friday 8am-8pm, Saturday 9am-6pm and Sundays/Bank Holiday 10am-5pm.
Customer Services can assist you with:
- Missing orders, items & kits
- Pricing errors
- Delivery delays
- Missing returns, exchanges & refunds
- Faulty & damaged items
- Feedback & complaints
- Your data
- Sisterhood emails
- Commission & Sister Pay
- Your Webshop
- The Sister App
You can contact Customer Services via the contact form, Live Chat or email them directly at support@sisterhood.annsummers.com.
Sisterhood Compliance
The Sisterhood Compliance team can support Ambassadors with any issues relating to the Independent Ambassador Agreement and any personal matters they wish to discuss. The Compliance team operate Monday to Friday 9am-5:30pm and aim to respond to all contact within 2 working days.
You can contact the Sisterhood Compliance team at sisterhoodcompliance@annsummers.com.