26th Sept - 3rd Oct
To allow a smooth transition to our new systems, our warehouse and customer service teams will need to pause processing any Sisterhood returns between 26th September and 3rd October. Any return parcels received during this time will be subject to a longer processing time and may take an additional 4 working days to be processed.
Damaged and faulty items can be returned to us if they were purchased within:
- Lingerie, nightwear, and fancy dress - 3 months
- Toys - 12 months
- Gift sets, novelty items and accessories - 3 months
Returns for faulty and damaged items will only be accepted if the Returns Form is completed correctly and included with your return. See our Returns & Exchanges Policy for more information.
To return a faulty or damaged item, click here.