FAQ's
Sister App & Webshops
- My NASP reward code isn't working
- How do I purchase an Ambassador kit?
- What is the New Ambassador Starter Programme?
- What is the Elite Sellers Club?
- What are Super Star Sellers and Growth Champions?
- What is the January Joining offer?
Deliveries
- How do I track an order?
- What are my delivery options?
- Where is my order?
- Information about Post Office® Local Collect
- Will my parcel be discreet?
- I'm missing an item from my Kit. What do I do?
Returns, Refunds & Exchanges
- My item is faulty or damaged
- What's the Sisterhood Returns & Exchanges Policy?
- How do I make a return?
- What happens if myself or my customer return an item from a promotion?
- How do I track a return?
- I or my customer still haven't received a credit, refund or exchange
Payments & Commission
- January Jump Start incentive
- The Big Christmas Giveaway incentive
- Peak Bonus Incentive
- Inactivity £10 voucher - T&C's (UK)
- 30% Ambassador Discount Boost
- What are the Sisterhood March challenges?
The Party Portal
- How do I access digital catalogue and social media assets?
- How do I return a faulty or damaged item?
- How do I become a Super Starter?
- Myself or my customer still haven't received a credit, refund or exchange.
- What is the Sisterhood Returns & Exchanges Policy?
- Can I amend or cancel an order I've placed via the Party Portal?
The Ambassador Agreement
- What is Ann Summers policy on Raffles, Lotteries, Game and Competitions?
- Information about your Independent Ambassador Agreement
- What is your social media policy?
- What is Direct Selling?
- Can I reinstate my account if I have left the Sisterhood?
- Where can I access a copy of my Agreement with Ann Summers?
Training
- Earn and Play
- Build Your Business Incentive
- What is the "Spring Into Action" incentive?
- What is the "Spring Clean Your Business" incentive?
- Valentines Level Up Incentive
- Share the Love with Thrive
Recruitment
- I've sponsored a new Ambassador but they've failed the ID checks, what can I do?
- What identity checks does my sponsor need to complete?
- My new recruit has almost completed registration but her card payment has been declined. What do I do?
- What is a Downline?
- What is an Upline?
- What happens if someone contacts Customer Services wanting to book an event?
Feedback & Complaints
- If I'm unhappy with my kit, can I exchange or replace it?
- Troubleshooting guides for toys
- I've noticed an Ambassador has more than one account. Where can I report this?
- I'd like to make a complaint about a Host or Customer at an event. Who do I contact?
- How do I feedback a compliment or complaint another IBA?
- How do Customer Services deal with compliments or complaints about me or my events?