Submit a request
Alternatively, talk to us straight away via Live Chat. Our Live Chat opening times are 8am-8pm, Monday to Friday, 9am-5pm on Saturday and 10am-4pm on Sundays and bank holidays.
- To track your order, click here. You’ll need your Royal Mail tracking number, located in your ‘order is on its way’ confirmation email.
- Refunds can take up to 10 working days to reach your bank account
- If you’re contacting us about a faulty toy or it’s stopped working, check out our troubleshooting guide before getting in touch
- Find out about latest Ann Summers store closures here
For more answers to common questions, read the Sisterhood FAQS
Thank you for your patience and understanding – stay safe