Submit a request – Sisterhood

To get in touch, please fill out the contact form below. Because we’re busier than usual right now, it may take us up to 3 days to reply.

Alternatively, talk to us straight away via Live Chat. Our Live Chat opening times are 8am-8pm, Monday to Friday, 9am-5pm on Saturday and 10am-4pm on Sundays and bank holidays.

To track your order, click here. You’ll need your Royal Mail tracking number, located in your ‘order is on its way’ confirmation email.

Refunds can take up to 10 working days to reach your bank account

If you’re contacting us about a faulty toy or it’s stopped working, check out our troubleshooting guide before getting in touch

Find out about latest Ann Summers store closures here

For more answers to common questions, read the Sisterhood FAQS

Thank you for your patience and understanding – stay safe

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What's your enquiry about?

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Exchanges

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Promotions, Superstarter and the Party Portal

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