The Party Portal
- How do I access digital catalogue and social media assets?
- How do I return a faulty or damaged item?
- Do I need to sign for an order?
- How do I become a Super Starter?
- Myself or my customer still haven't received a credit, refund or exchange.
- What is the Sisterhood Returns & Exchanges Policy?
- Can I amend or cancel an order I've placed via the Party Portal?
- I've achieved my Superstarter Level 1 or 2. How do I claim my reward on the Party Portal?
- How do I return an item I purchased for myself?
- How do I organise a customer return or refund?
- How do I register an Ambassador in my team?
- How and when will I receive my commission?
- Information about the Klarna App
- What are Personal Sales (PS)?
- How do I return an item from the Republic of Ireland?
- How will Brexit impact my business?
- My order has not processed but my payment has been taken
- What are my Personal Sales, Central Team Sales and Organisational Team Sales?
- How do I contact my Upline?
- How do I progress to the next level of the Compensation plan?
- Why am I not receiving emails from the Ann Summers Sisterhood?
- I've received a credit for a return on my account but don't know who it's for. How do I find out?
- I've received a credit for a return. How do I refund my customer?
- How do I find out when a product will be back in stock?
- My customer wanted an exchange but didn't select this on the returns form. My account has been credited instead, so what do I do now?
- My new sponsor has almost completed registration but her card payment has been declined. What do I do?
- What is a Commissions Statement?
- Can I receive my Commissions Statement by email?