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  2. The Party Portal

The Party Portal

  • How do I access digital catalogue and social media assets?
  • How do I return a faulty or damaged item?
  • How do I become a Super Starter?
  • Myself or my customer still haven't received a credit, refund or exchange.
  • What is the Sisterhood Returns & Exchanges Policy?
  • Can I amend or cancel an order I've placed via the Party Portal?
  • I've achieved my Superstarter Level 1 or 2. How do I claim my reward on the Party Portal?
  • How do I return an item I purchased for myself?
  • How do I organise a customer return or refund?
  • How do I register an Ambassador in my team?
  • Information about the Klarna App
  • What are Personal Sales (PS)?
  • How will Brexit impact my business?
  • My order has not processed but my payment has been taken
  • What are my Personal Sales, Central Team Sales and Organisational Team Sales?
  • How do I contact my Upline?
  • How do I progress to the next level of the Compensation plan?
  • Why am I not receiving emails from the Ann Summers Sisterhood?
  • I've received a credit for a return on my account but don't know who it's for. How do I find out?
  • I've received a credit for a return. How do I refund my customer?
  • How do I find out when a product will be back in stock?
  • My new sponsor has almost completed registration but her card payment has been declined. What do I do?
  • What is a Commissions Statement?
  • Can I receive my Commissions Statement by email?